Terms & Conditions
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General
Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright, and Delivery. We recommend you also read our Privacy Policy. You can print the full terms and conditions by selecting the print option in the File menu of your browser.
We may at any time make changes to this site and the details displayed on it (including prices).
Terms and Conditions of Use
1. Prices and Payment
(please note, we currently offer some goods priced to include all delivery charges so some points below will not apply.)
The prices for goods displayed for sale on this site are as set out on the site and are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed in the checkout stage where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
Crowders Garden Centre cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
2. Your Right to Cancel your Order
You may cancel your order at any stage before the goods are delivered to you.
If you wish to cancel your order you can either phone us on 01507 525252 (lines are open 8.30am - 5.30pm Monday to Saturday and 10.30am - 4.30pm Sunday) or email us by using the contact us link (*exclusions apply).
In some cases we may be unable to prevent your order from being dispatched to you. In this case we will arrange for your order to be collected at your convenience (see our returns and refunds policy).
3. Our returns and refunds policy
If you are not satisfied with the order you have received from Crowders Garden Centre you may return it to us within 28 days of delivery (*exclusions apply). We will exchange or refund any unused items returned to us, as sold in their original condition, with the Sales Invoice received with your order.
Exchange and Refunds
If your goods are incorrect, faulty or damaged on delivery we will exchange the product or issue a full refund to you including delivery charges.
If you are not satisfied with the goods for any other reason we will exchange or refund any unused items as sold, in their original saleable packaging, to you including delivery charges. The collection of the goods will be arranged through our nominated delivery carrier and the cost of return will be at your expense.
Refunds will be paid within 30 days of receipt of the returned order.
*Exclusions: excludes products made to specific requirements. This does not affect your statutory rights.
How To Return Items:
Call us on 01507 525252. They will arrange for the collection of the unwanted goods.
Calls are charged at national rate. Lines are open 8.30am - 5.30pm Monday to Saturday and 10.30am - 4.30pm Sunday.
Or
You can return your order to our garden centre. Please take the Sales Invoice received with your order and let the in-store customer service staff know you ordered the good from www.crowdersgardencentre.co.uk. They will process your refund immediately.
To find the store follow the "how to find us" link.
4. General
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Crowders Garden Centre.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.
Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building work Crowders Garden Centre cannot advise on planning permission or building regulation issues.
To the extent permitted by law, Crowders Garden Centre accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
In these terms and conditions:-
"Crowders Garden Centre" means, W Crowder and Sons Ltd and any other connected organisation that supplies the goods ordered by you and any successor to its business;
"We and Us" means W Crowder and Sons Ltd either alone or together with you, as the context requires;
"Working day" means every day of the year except weekends, and English statutory and public holidays;
"You" means the person ordering goods subject to these terms and conditions;
Our details
W Crowder and Sons Ltd
Lincoln Rd
Horncastle
Lincolnshire
LN9 5LZ
Registered in England under no. 1069525
VAT Registration no. GB 127 7298 44
To contact us by telephone, please ring 01507 525252 (national rate). Lines are open 8.30am - 5.30pm Monday to Saturday and 10.30am - 4.30pm Sunday.
To contact us on-line please complete and send the form in Contact us.
SECURITY
Crowders Garden Centre understands that you may have concerns about security on the internet. Our site uses a secure server that implements secure sockets layer (SSL) technology in our on-line ordering process to protect your payment card information. Every transaction we process is also checked by our fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your payment card by someone else to purchase goods from us on our server we will refund to you any money received by us as a result but only if you have notified your payment card issuer and us (either by telephoning 01507 525252 (national rate) or by contacting us on line through Contact us) as soon as you became aware of the unauthorised use of your card.
Ordering Safely With Crowders Garden Centre
Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click "continue with order" your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode.
We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
If you have any additional queries about security, please e-mail Contact us, marking your e-mail for the attention of the Security.
Privacy
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This notice describes our privacy policy.
Crowders Garden Centre is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.
No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.
Control of Personal Information
Any personal information provided to or to be collected by Crowders Garden Centre is controlled primarily by W Crowder and Sons Ltd, of:
Crowders Garden Centre
Lincoln Rd
Horncastle
Lincolnshire
LN9 5LZ
What information do we collect and how do we use it?
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'.
When you register or order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).
We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact wwwcrowdersgardencentre.co.uk via one of the electronic forms provided.
We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new services and important functionality changes to the website. If at any later stage you decide you would rather not receive such information please contact us online by completing the form in Contact us and typing "NO MAIL" in the question/comment box.
The information collected will also be used to help us provide further services on this site in the future.
Will Crowders Garden Centre share the information it receives?
Contractors: We employ other companies and individuals to perform functions on our behalf.
Examples include fulfilling orders, carrying out surveys and installations, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.
Other companies W Crowder and Sons Ltd Group may also wish to provide you with news and information about goods and services that maybe of interest to you. If at any later stage you decide you do not wish us to continue to disclose your information in this way please contact us online by completing the form in Contact us and typing "NO MAIL" in the question/comment box.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to purchase using www.crowdersgardencentre.co.uk unless you have cookies turned on and we recommend that you leave them turned on.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Links
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by Crowders Garden Centre. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.
How does Crowders Garden Centre protect customer information?
When you place orders or access your account information, we offer the use of a secure server.
The secure server software (SSL) encrypts all information you input before it is sent to us.
Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
What choices do I have?
You do not have to provide Crowders Garden Centre with any of the information requested, however your computer will need to accept cookies to enable you to place orders with www.crowdersgardencentre.co.uk
If at any stage you change your preferences and decide you would rather not receive news and information about goods and services from Crowders Garden Centre or from other companies in the W
Crowder and Sons Ltd Group please contact us online by completing the form in Contact us and typing "NO MAIL" in the question/comment box.
Children
Crowders Garden Centre does not sell products for purchase by children. We sell childrens products for purchase by adults. If you are under 18, you may use www.crowdersgardencentre.co.uk only with the involvement of a parent or guardian.
How do I make a complaint to Crowders Garden Centre?
Crowders Garden Centre will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your
complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:
The Manager
Crowders garden Centre
Lincoln Rd
Horncastle
Lincolnshire
LN9 5LZ
Policy Changes
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Crowders Garden Centre will be posted here and will take effect immediately.
Tell us what you think
Crowders Garden Centre welcomes your questions and comments about privacy.
If you have any questions please either use the form Contact us or contact us at the address shown above.
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You tell us competition.
Rules
Only one entry per houshold.
No staff or their families will be entered.
The winning entry will be picked when we have recieved 1,000 legitimate entries.
The winning entry will be picked by the Garden Centre Manager.
No cash alternative will be offered.
Entrants who's contact details are uncontactable will be discarded.
